Delivery and Returns

We endeavour to dispatch all orders within 48 hours (Monday to Friday only). Delivery is normally made via Royal Mail 1st Class (or courier for Trade orders), please allow up to 5 working days for delivery. If you need your items sooner please email info@portandlemon.com or phone 01489 588858 and we will try to help.

If an item is out of stock we will inform you and let you know when it will be available.

Overseas delivery: please contact us for shipping rates prior to ordering and we will be able to tell you how much your parcel will cost (info@portandlemon.com)

All our items are made with great care and we hope you like them. However, if for any reason you are unhappy with your purchase please return it, in its original packaging, unused, within 14 days for a refund or exchange to:

Port and Lemon, The Garden Studio, 8 Dibles Road, Warsash, Hants SO31 9HZ

Please note that items purchased that have been personalised are non refundable.

If you are returning any goods please send a receipt or order number with it and please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending.  We will issue you with a refund upon your items return, however original shipping and handling charges are non-refundable.  Please email or phone if possible if you are returning any items so we know to expect them.